Mask FAQ

Disclaimer: Please understand that our face masks are not a replacement for medical grade Personal Protective Equipment, and in circumstances where medical grade Personal Protective Equipment is recommended, you should consult a health care professional. The decision to use this mask is solely your own.

Today's mask orders are estimated to ship within 2-3 business days of your order date!

Since a tight fit is a good fit, we’re including a small plastic clip in the package so you can hook it behind your head for a tighter fit if you have a smaller head. And if it feels like your filter isn’t secure, or able to stay in place, it’s likely that the fit of your mask needs to be a little more snug across your face and around your head. For the entire mask kit system to be effective, a snug fit is key. Just use the included clip to secure the mask behind your head instead!

When your order ships, we’ll email you a shipping confirmation with tracking! Be sure to check spam in case our note falls into the wrong inbox.

If you selected an expedited shipping method, your order will still ship out with your selected expedited shipping choice at the time of shipment. We recommend keeping your expedited shipping method since you'll be able to receive your package sooner than if you revert back to ground shipping. However, if you'd like to modify your shipping speed to something slower, send us an email at hello@gir.co and we’ll help you out!

GIR masks are not medical grade masks and it can never replace the protection of N-95 or surgical/procedural masks. They are general-purpose masks and filters. This product has not been FDA cleared or approved. It has been authorized by FDA under an EUA for use as source control by the general public as well as by HCP in healthcare settings as to help prevent the spread of infection or illness during the COVID-19 pandemic. This product is authorized only for the duration of the declaration that circumstances exist justifying the authorization of the emergency use of medical devices, including alternative products used as medical devices, during the COVID-19 outbreak, under section 564(b)(1) of the Act, 21 U.S.C. § 360bbb-3(b)(1) unless the authorization is terminated or revoked sooner.

If it feels like your filter isn't secure, or able to stay in place, it's likely that the fit of your mask needs to be a little more snug across your face and around your head. Keep it tight by using the included clip instead (a paper clip or small ribbon will work here as well!). And as always, please be thoughtful about how you place the filter inside the mask; it should cover the air holes and avoid creating gaps where "free air" can flow. Also, you don’t have to rely on the filter adhesive. It’s there if you want it, but a pressure fit will work best because silicone is naturally quite non-stick.

No problem! A paperclip or small ribbon will work just as well. Unfortunately, we don’t have any extra clips to provide yet, but we are working on getting replacements up and running here at GIR.co.

GIR masks are not medical grade masks and it can never replace the protection of N-95 or surgical/procedural masks. Our filters are made from four layers of material: an outer spunbond nonwoven polypropylene layer to block initial large particles, dust, and liquid droplets. A double layer of very fine, electrostatically charged melt-blown nonwoven fabric to block finer dust particles, bacteria, and virus-carrying droplets, and an enclosing inner layer of spunbond polypropylene to block exhaled droplets.

Definitely yes. Large holes in the silicone allow for easy breathing… and also let the bad stuff in. Using a filter is vital to the mask’s effectiveness. Each kit includes 5 for starters, and you can get 10-pack refills from us right here too.

First, discard that dirty filter and wash your hands really well! We recommend sanitizing the silicone mask after public exposure, or whenever you take it off. You can clean it in a number of ways:• Dishwasher: Wash on medium heat with mild detergent.
• Microwave: Microwave for 90 seconds in a bowl of water.
• Hand wash: Scrub with hot, soapy water for at least 20 seconds.
• Autoclave: Where available, sterilize using an autoclave.
Dry well before inserting a new filter.

The filter is good for at least a full day under normal conditions (e.g. not in a smoke storm), but use your best judgment; if you think you’ve been exposed, be conservative and discard the filter. If you’ve taken a morning walk down a quiet street, you can probably use it again to go to the grocery store tomorrow.

The kids masks are quite small; if you have a tiny grownup face, they might work for you! But for best fit, you’ll want to ensure that it covers your chin completely. We recommend the medium size mask for smaller adults, rather than the kids size. The medium mask is 5” W x 4.4” H x 0.04” D (12.7cm x 11.0cm x 0.1cm D) and can be tightened behind your head using the included clip for a snug fit. The kids mask is 4.0” W x 3.7” H x 0.1” D (10.3cm W x 9.5cm H x 0.2cm D). It can be stretched quite a bit, but please measure your face carefully. Unfortunately, given the nature of this personal use item and the global pandemic environment, we're not able to offer refunds or accept exchanges or returns for masks—so we encourage you to measure carefully if you're buying a kids mask for grownup use!

The GIR kids mask is designed for kids ages 4-10. Using a clip (included in the kit), our founder Sam has been able to comfortably fit these on her 3-year-old daughter as well.

How to measure

Using a piece of string or shoelaces, measure the distance from the top of your nose, to the bottom of your chin. Then, measure the distance between your cheeks. GIR Masks are designed to be flexible. They will stretch and conform to your face, making for a custom fit.

Image for Kids Mask Sizing...
Kids Mask Sizing

Best fit for individuals with faces that measure 3” cheek to cheek or smaller and measure 3.75” nose to chin or smaller.

Image for Medium Mask Sizing...
Medium Mask Sizing

Best fit for individuals with faces that measure 4” cheek to cheek or smaller and measure 4.5” nose to chin or smaller.

Image for Large Mask Sizing...
Large Mask Sizing

Best fit for individuals with faces that measure 5” cheek to cheek or larger and measure 4” nose to chin or larger.

GIR logo

Join #teamGIR

Sign up for our newsletter to receive updates on new products, recipes, offers, and more.